Submission to Southern Water’s Draft Customer Charter

Selina Claxton 2010, Research library, Submissions, Utilities

This submission is underpinned by two core principles: first, that water and sewerage services are essential, not discretionary; and second, that customer service standards should be designed to meet the needs of the most disadvantaged before considering more affluent consumers. It thus considers the areas of literacy and numeracy, financial counselling, disconnections, and certain definitions.

Summary
Publication Type
Submission
Publication Date
August 2010
Authors
Key Subject Area(s)